Brokers typically say they sell cover, but what we actually offer is indemnity. The comfort that claims will be collected quickly and fairly is the fundamental reason people buy risk transfer products. Ed’s claims negotiation skills are exemplary, embodied in some of the most experienced claims practitioners in the market. Large enough to have clout, but small enough to care about each case, our professional claims service is key to Ed’s success. Dedicated claims personnel are integrated into each line-of-business account team, not removed to a disconnected claims function. Their location at the centre of the action lets them understand each client from the beginning, and from the ground up. It allows them to deliver a focused claims service as insiders on the accounts they handle. Never isolated, they draw on the knowledge of their placing colleagues when addressing complex claims. This decentralised approach is overlaid with a business-wide claims structure and a central claims resource that ensures efficiencies, but does not create a claims factory. It means that when major losses occur, all of Ed’s expertise and resources are called upon to respond.
Head of Claims
+44 (0)20 7816 5607